1. How do I register my company for using Hirepeak?
Go to http://www.hirepeak.com and click the 'Try Hirepeak Free' button. Follow our step-by-step process, and you'll be set up in no time.
2. While registering my company's details for joining Hirepeak, I was asked for something called a 'Domain'. What is this?
Every company that registers for Hirepeak gets its own unique internet address or URL for its users to access. The domain value is part of this internet address is what makes the URL unique.
3. Will users of other companies be able to see my company's data?
Every company's data is visible only to its own users only. Only the content provided by Hirepeak by default (like Questions & Position templates) is visible across users of different companies using Hirepeak.
User Sign Up & Other Access
4. I want to sign up as a user for accessing my company's Hirepeak system. How do I go about it?
You can sign-up as a user to your company's Hirepeak account by going to your company's login page at http://yourcompanydomain.hirepeakapp.com/login and then clicking on 'New User?' to create your account.
5. My company's login page does not have a 'New User?' link. So how do I sign up?
Your company's Hirepeak account has not been set up for self-signups. Your company's Hirepeak administrator must create an account for you and then invite you to join Hirepeak in an email outlining a few steps that you will need to follow.
6. I signed up for an account, and got a message saying that my account is pending approval. Now what?
Your company's Hirepeak account allows self-signups, but requires that your account administrator approve new users. Once your administrator approves your account, you will get the email outlining the steps you need to follow to activate your account.
7. My account is pending approval. And I still haven't got any email from my administrator about it getting approved.
Your administrator explicitly needs to send you the invitation email. Reach out to him or her and check if it was sent.
8. How do I sign into the Hirepeak system?
Hirepeak has a website specific to your company. The URL of that site has a sub-domain specified by your
administrator. So the URL for your company's
Hirepeak page should be:
9. I don't remember the URL for my company's Hirepeak page?
Go to http://www.hirepeak.com, and click on 'Sign In'. Then, on the popup that comes up, click on ' Forgot your web address?' Follow the steps and you will get the URL for your company's Hirepeak page.
10. How do I change my password?
Once you are logged in, go to the top header, click on the profile opens menu on the extreme right, and then select 'Edit Profile' from the sub-menu options. The provision to change your password is available on the 'My Profile' page that comes up.
11. I forgot my password. How do I retrieve it?
Click on the 'Forgot Password' link on the login screen, and follow the directions shown.
12. I'm the Administrator; how do I add users into Hirepeak?
- On the top header, click on the profile menu on the extreme right, and then select 'Account Settings'. You will be taken to the 'Company Profile' page.
- Click the 'Users' link in the navigation bar under the top header. On the Users page, click the 'Add' link to start adding more users.
- When users are added, you need to invite them to activate their account. Do this by hovering over the user in the list of users, and then select the 'Send Invitation Email' menu option that comes up under the dynamic menu option on that row in the list.
13. How do I get my users to sign up directly?
- On the top header, click on the profile opens menu on the extreme right, and then select ' Account Settings'. You will be taken to the 'Company Profile' page.
- Under 'Sign-up Options' on the right, check the box 'Allow self-registration'
- A user's email address becomes the username. Enter the email domains you wish to allow users to create their accounts against (for e.g. gmail.com, yahoo.com, outlook.com).
- If you wish to approve users who sign-up to join Hirepeak, check 'Approval required for self-registration'
- Once you approve them, they will receive an email with instructions for them to access their account.
14. What are 'Clients' under the 'Account Setup' options? Why do I need them?
Positions for new jobs are always created for someone or some organization that requests for them. If you're a
Recruiter using the system to create those
Positions, you need to have clients available to specify for which client the Position is being created. The client
can be an external organization with
one primary contact. Or, it can even be your own organization with one of your department heads, or hiring managers
being the primary contact.
Once you've interviewed some candidates for a Position, you can then generate reports on those candidates, and submit them to the Position's client.
Managing Positions, Candidates, and Scheduling Interviews
15. I'm a Recruiter and need to setup interviews for Candidates. How do I go about it?
As a recruiter, you need to start with creating a Position. Aside from the basic details of the Position, you should make sure to add the skills you want to rate, finalize the scorecard, and define the interview sequence. Then you should add Candidates into the System, and assign them to that Position. Once this is done, you can then schedule interviews for the assigned Candidates.
16. What is an Interview Sequence? Why is it necessary to set it up?
An interview sequence sets up the various rounds of interviews that are needed to assess Candidates assigned to a Position. Make sure you have this set up before you assign any Candidates to the Position.
17. Why is it important to assign Candidates to the Position only after setting up the Interview Sequence?
Any Candidate added before the Interview Sequence is defined will not inherit the interview rounds that are set up subsequently. You'll have to create the interview sequence for that Candidate separately. And that effort will add up, because you'll most likely have multiple Candidates for a Position.
18. What does setting up an Interview Sequence involve?
It involves defining the various rounds of interviews that will be held to assess Candidates. Each round must have a name, and can be assigned a question sheet. A question sheet contains the list of questions you would typically ask at a particular Interview round. For e.g. a Screening round's question sheet will have a different set of questions from that of a Technical round.
19. Why don't the interview rounds in the Position's Interview Sequence have any provision for specifying the time of the interview?
Because this is the Position's interview sequence - it is merely the template which will be followed for each assigned Candidate. Interviews are scheduled for rounds for individual Candidates from their inherited Interview Sequence.
20. Where can I add the Position Interview sequence?
Go into a Position's detail screen, and scroll to the bottom. The interview sequence is on the first tab of the section 'Interview Setup'.
21. Do I have to setup the Interview Sequence for every Position I create?
Every Position needs an Interview Sequence. That being said, you can avoid having to do this every time by using Position Templates. Create templates for typical Positions that you work on, and use them while adding a new Position that matches one of them. That way, your Position will inherit every detail from the template, including the Interview Sequence & Scorecard, and you can make minor tweaks as needed.
22. Where can I create Position Templates?
Click on 'Content' on the top menu bar, and then the screen for all Position Templates in the system will be shown to you. Click on 'Add' above the list to create a new template.
23. What is a Scorecard? Is it necessary for a Position?
A Scorecard is the list of skills you wish to rate Candidates on. By default, any skills added to the Position also get added to the Scorecard. It can be tailored further to add or remove skills, based on the Recruiter's judgment. You can have an empty scorecard and still conduct an interview; it's just that you won't have anything to rate the candidate on.
24. Where can I find the Scorecard?
Go into a Position's detail screen, and scroll to the bottom. The scorecard is on the second tab of the section 'Interview Setup'.
25. I only see the Position's Interview Sequence. Where can I find the Interview Sequence for a particular Candidate?
In the Position details screen, go to the section for 'Workbench', and then on the extreme left of the particular candidate's row, click the arrow pointing right. This will expand the Candidate's row to show the inherited interview sequence.
26. How can I schedule interviews?
In most cases, to schedule an interview, you must have a Position and a Candidate. You can then choose any of the following ways to schedule an interview: a) On the Position's list page, hover over a Position's row, and select the 'Schedule Interview' menu option under the dropdown that appears. b) In the Position details screen, click the 'Schedule Interview' button above the Workbench. c) On the Candidate's list page, hover over a Candidate's row, and select the 'Schedule Interview' menu option under the dropdown that appears. d) In the Candidate details screen, click the 'Schedule Interview' button above the Workbench.
27. How do I create a Candidate?
Click on 'Candidates' on the top menu bar, and then enter the basic details of the candidate on the 'Add a New Candidate' section above the list of current Candidates.
28. How do I add skills to a newly created Candidate?
On the Candidate Details screen, on the section on the top with the same name, you will see the fields for 'skills'.
Start entering the name of a skill.
After typing the first three letters, you will see suggestions for already existing skills in the system. Pick the
one that matches. The last suggestion is
for you to add the skill as a brand new skill into the system, if none of the other options above it match. Once you
add a skill, it will be shown as a
capsule with a blue background. You can then enter more skills, as needed.
Be sure to click the 'Update' button under this section once you're done adding the skills.
29. In the Candidate screen, what are the options 'View Report' & 'Submit Candidate' in the dropdown at the top, next to the button 'Link to Position'?
The 'View Report' option is for generating this Candidate's report, which summarizes the Candidate's profile
and all the interviews taken by the
candidate for a specified Position.
The 'Submit Candidate' option is for submitting the Candidate's report to your Client by email.
30. On the Candidate's detail screen, I tried scheduling an interview, but couldn't select any Position for which I want to schedule the interview for.
Did you assign this candidate to a Position? You need to specifically do this. If you haven't done so, you won't get any options for choosing which Position while scheduling the interview.
31. How do I assign a Candidate to a Position?
You could do so by:
- On the candidate's list, hover on the row of the candidate, and then click on the options dropdown on the extreme right of the row, and then click 'Link to a Position'.
- On the Candidate's detail screen, click on the 'Link to Position' button next to the workbench.
32. Do I always need a Position to start interviewing? I may want to rate someone I just started talking to over the phone?
No, you do not need a Position to start interviewing. You can use the instant interview feature which allows you to start an interview on the fly. You can choose to use a scorecard from an existing Position or template. Go to the Interviews List screen and click the 'Interview Now' button.
33. I am in the Interview screen. How do I start the interview?
You can start the interview by clicking the 'Begin Interview' button.
34. Where can I find the Scorecard for the interview that I must rate the candidate on?
The Scorecard for the interview is available to the left of the Interview screen, right beside the list of questions.
35. Can I add a skill to the scorecard after I've started an interview?
Yes you can. Click on the 'Add Skill' link next to the Scorecard.
36. Can I reschedule an interview after I've started it?
Yes, you can.
Go to the Prep screen, and the Interview is paused. Click on the 'Reschedule' link to set the new date & time for the interview.
37. Where are the questions that I'm supposed to ask the Candidate in the interview screen?
The questions for the interview are available both in the Prep screen and while conducting the interview to the right of the Scorecard.
38. Can I add more questions to an interview?
Yes, you can.
You can do so both in the Prep stage, and also while conducting the interview. Click the 'Pick from Library' link to select questions & add questions from the content library, or click the 'Create New' link, to add a brand new question to the Interview.
39. During an Interview, can I change the score to match my perception of a candidate's performance, rather than going by what the System states?
Yes, you can.
Click on the score for a skill while conducting the interview, and you can change the rating on the scale that pops up.
On the feedback screen, you can even change the overall score by doing the same thing.
40. What do I have to do after I click 'End Interview' on the interview screen?
After completing the interview, you're supposed to indicate whether or not you recommend the candidate for the next
round, or not. Click the 'Yes'
or 'No' button for making your choice.
Optionally, you could manually change the overall score, if the candidate performed differently based on your perception.
You could also optionally provide some textual feedback on your assessment of the candidate.
After you done this, click the 'Submit Feedback' button, and you're done.
41. Can I add questions of my own to use in interviews?
Yes, you can!
Go to the 'Content' link on the top menu bar, and then click 'Questions' in the sub-menu options under the top menu bar. Click on 'Add' above the list of current questions to create a new question.
42. If I add any questions, will they be visible to other users?
Your questions will be visible to other users who use your company's Hirepeak account. Users of other companies will not see any content generated by you or other users of your company.
43. What are Position Templates?
Position templates allow you to create templates of Positions you commonly work on. You can enter common details into the templates once, and then create Positions against these templates again & again, without having to fill out all the details for each Position. Once you've created a Position from a template, you can then tweak it to meet your specific circumstances.
44. What are Question Sheets?
Question sheets are a set of questions grouped together to meet the requirements for assessing a candidate for a particular round for a given Position. Sheets will have distinct questions based on several factors: - The level of seniority of the Position - The type of the Position (e.g. Technical, Creative, Human Resources etc.) - The industry the Position is related to - The specific interview round in the sequence of interview
45. How can I create a Question sheet?
Click on 'Content' on the top menu bar, and then click 'Question Sheets' in the sub-menu options.
Click 'Add' on the screen with the list of existing sheets, and then enter the title of the sheet in the form that comes up. Once you've added the sheet, you can click on it in the list, to go to the details screen, and then start adding questions to it.